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Terms & Conditions

Order Fulfilment

Please note that your order is not confirmed yet until we have received your payment in full. Once you place an order, you are required to make a payment no later than 3 days after purchase date. We will keep the stock for you until 3 days at which the order will then be cancelled if no payment has been received.

When making a payment using direct deposit or money transfer, we will provide you with an instruction to be followed. You are responsible to follow the instructions otherwise there could be a delay in processing your order. MyCostumes Australia will not be liable for delays if this happens due to failure in following our instructions.

By placing an order on mycostumes.com.au, you agree and consent that you have read and fully understood about our privacy policy, shipping and return policies stated on our website. These policies are subject to change by MyCostumes.com.au, however the policy that applies when you place an order will stand for that order

All Australian orders will be shipped using Express Post from Australia Post. MyCostumes Australia will not be responsible for lost / missing / stolen articles caused by Australia Post, however we can provide assistance in making an enquiry with Australia Post.

Disclaimers

To the full extent permissible by applicable law, Mycostumes.com.au disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

MyCostumes.com.au will not be liable for any damages of any kind arising from the use of this site, or from any products purchased from this site, including but not limited to direct, indirect, incidental punitive and consequential damages.

MyCostumes.com.au acts to protect the personal information of our customers in accordance with the National Privacy Principles of the Privacy Amendment (Private Sector) Act 2000. We strongly value the personal information and trust of our customers, and we do not sell, share or lease our customers’ information to any other parties. The sole purpose for the collected information is just to allow us to successfully fulfil your order and process your payment.

Discount

Any discount code applied will be calculated based on subtotal amount excluding the shipping fee. Shipping fee is not included in the discount.

Unreceived Articles

It is very important that you ensure that your shipping address is correct prior to placing an order. Once an order has been placed and payment received, it is likely that the product has been shipped and hence changes to the shipping address might not be possible. MyCostumes.com.au is not liable for any unreceived articles due to incorrect / incomplete shipping addresses, or mistakes by Australia Post. In the case where an order is returned to us due to wrong provided shipping address, customer must pay additional fee for the second reshipping to the correct address.

If you are concerned that your order might have been missing / lost / stolen as it has not been delivered after a reasonable amount of time, please make an enquiry to your local Australia Post outlet using the tracking number provided, before contacting us. In many occasions your local post office will have a better answer than us about the whereabout of the item. Estimated delivery time provided on our website is provided only as a general guide from Australia Post.

*Next working day delivery guaranteed for addresses within the express post network.